From Granizada

Contents 1 Helping Business Users See, Notice and Find 1.1 Spotlight Model 1.2 Modern Ideas of Views and Searches 1.3 Proper Researchers

Helping Business Users See, Notice and Find

What It's About
	This note is intended for software developers deciding how to present lists of data to their users. This isn't any research, it is just some notes of my experience. I am particularly interested in the problem of working data as opposed to reference data. A lot of effort has been put into understanding search, but not so much in understanding work support. My interest is knowing how to put information at the elbow of the user where it is likely to be the most use. In a business computer system, routine use has patterns, and all too often the first part of that pattern is to exactly repeat actions from yesterday to find the same data, and having acted on it in a very similar manner, to exactly repeat the steps required to find a related piece of data, and so on. Computer systems have enough information to learn what data is likely to be relevant, and should display the best guess of relevant data while always making any data searchable.

Spotlight Model

Back when database access was slow, it made sense to cache looks

Modern Ideas of Views and Searches

Use all data we have - access time,

Proper Researchers

Design Recommendations forHierarchical Faceted Search Interfaces, Marti A. Hearst School of Information, UC Berkeley hearst@sims.berkeley.edu